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Frequently Asked Questions & Policy Guide
Please reach us at info@secondthingscott.com if you cannot find an answer to your question.
All prices on our website are displayed in USD. If you're paying with TTD or another currency, the total will be converted based on your bank’s exchange rate at the time of purchase. Please note that your bank or payment provider may charge additional fees for currency conversion.
At Second Things Co, we offer a diverse range of products, including clothing, electronics, and more. We proudly feature items from original designers, as well as high-quality 1:1 items, ensuring that we meet the unique needs and preferences of our customers in Trinidad and Tobago.
To place an order at Second Things Co, simply browse our online store, add items to your cart, and proceed to checkout where you can enter your shipping information and payment details.
Yes, we offer free international shipping on all orders. However, please note that a local shipping fee of $7.37 USD (or TTD 50) will be applied to each order.
Orders typically arrive within 4-7 business days. This does not include processing time or customs clearance, which may cause delays. We strive to deliver as close as possible to the expected delivery date, but external factors may affect the timing.
Currently, we do not offer order tracking. However, we will provide regular updates via email or WhatsApp.
We accept various payment methods, including credit/debit cards, PayPal, Apple Pay, Google Pay, and bank transfers. If you wish to pay via bank transfer or deposit, please contact us directly to place your order. All transactions are processed securely.
Once an order is placed and payment is made, we begin processing it on the next business day. If you need to make any changes, please contact us immediately, and we will do our best to accommodate your request.
While we offer a variety of colour options and do our best to fulfill your selection, colour availability is based on current stock levels and cannot be guaranteed. If your chosen colour is unavailable at the time of processing, a random available colour may be sent. We appreciate your understanding and flexibility.
If you received a different colour than requested, we sincerely apologize for the inconvenience. However, as stated, colour selection is not guaranteed due to limited availability. Returns are only accepted if the item is in its original, unopened, and sealed condition. Once the packaging has been opened or tampered with, the item is no longer eligible for return or exchange. Please contact our team before returning any item to ensure it meets the return requirements.
Yes, we offer personal shopping services for designer items that may not be listed on our website. If you're looking for a specific designer piece from brick-and-mortar stores, simply contact us with your request, and we will do our best to source it for you. Our team will work with you to find the perfect item and provide a seamless shopping experience.
Orders may only be cancelled before processing begins. Once an order has been confirmed and processing has started, cancellations are not permitted. For special orders or items not regularly kept in stock, cancellation is strictly not allowed after the order is placed. If a cancellation is approved under exceptional circumstances, a restocking fee of up to 40% of the total invoice amount may apply. Please contact us as soon as possible if you wish to request a cancellation.
While monthly installments are not available directly on our website, we do offer flexible payment options. For details on monthly pricing and installment plans, please visit our social media pages or contact us via email or WhatsApp. We can provide the necessary documents and assist you in setting up a payment plan tailored to your needs.
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Please note: All prices are listed in USD and will be converted at your bank's current exchange rate.